Lattner Job Board

Lattner Entertainment is looking for candidates for the following positions:

  • Dispatcher
  • Service Technician

Employment Application

Authorization and Release for Investigative Report

Applicants should submit completed applications via e mail to Terry Geurin, Vice President of Operations

Job descriptions:


Overall scope: To efficiently assign service calls and related assignments throughout Lattner Entertainment Group’s area of operations.

Key responsibilities include:

  • Receive incoming phone calls from customers requesting service response
  • Assign jobs to appropriate technician
  • Monitor vault levels and connectivity
  • Monitor technician’s location via GPS system
  • Log calls and pertinent data
  • Resolve customer issues and respond to questions
  • Independently ascertain level of involvement dependent upon reported issue
  • Interface with system provide to resolve certain issues
  • Manage technician’s time and resources
  • Manage adherence to assigned preventative maintenance schedules and needs
  • Follow up with technicians and customers to insure task satisfactorily completed
  • Establish and communicate ETA’s to customers
  • Effectively communicate ongoing issues needing continued attention and resolution
  • Other duties as assigned

Minimum job requirements include:

  • Must pass background check
  • Must be 21 or older
  • Must be able to work varied shifts, possibly including evenings and weekends
  • Excellent verbal and written communication skills
  • Professional phone presence and etiquette skills
  • Ability to multi task in distractive environment
  • Ability to establish priorities and delegate assignments as appropriate
  • Maintain composure in stressful situations
  • Deflect and positively resolve conflict
  • Demonstrate ability to independently lead and delegate
  • Previous dispatch or technical experience preferred

Physical requirements include:

  • Must be able to remain stationary while working for long periods of time
  • Must be able to lift objects weighing more than 50 pounds on occasion
  • Ability to maintain focus without compromise to attention to details

Service Technician

Provides all aspects of service support for Video Gaming Terminals (VGT’s) and associated equipment in bar/tavern gaming locations within a large geographic area in Illinois.

Key responsibilities include:

  • Perform infield service work on a regularly scheduled basis
  • Prep, install and remove equipment as required
  • Provide on call service support as required
  • Troubleshoot VGT’s and associated equipment to component level
  • Maintain and manage service vehicle parts inventory
  • Establish and maintain positive and professional working relationships with location personnel
  • Observe and comply with all company and regulatory policies, procedures, laws and rules
  • Other duties as assigned.

Minimum Job Requirements Include:

  • Must pass background check
  • Must have clean driving record subject to initial and periodic review
  • Must obtain appropriate state licensure as required
  • Past field service experience preferred
  • Formal electronics training preferred, commensurate experience considered

Physical Requirements Include:

  • Must lift objects weighing 50 lbs or more on a regular basis
  • Must have ability to load and unload heavy VGT machines and associated equipment
  • Must be able to drive for long periods of time
  • Must be able to work standing for long periods of time

Lattner Gaming offers its exceptional employees competitive wage and benefit packages.

Interested and qualified applicants can find an Employment Application and Background Authorization form online above. (Employment Application / Authorization and Release for Investigative Report)

Please send completed application and authorization to: or mail hard copy to:

Lattner Gaming
Attn: Terry Geurin
4003 Tyler Dr.
Ottawa, IL 61350

These job descriptions and requirements are only a summary and not a comprehensive list of the typical functions of the service technician position. Responsibility and duties of the job holder may vary as required.

Contact Lattner